PerformanceExcuses
If you want people to perform at their optimal you have to stretch them and if you get stretch at times you can feel uncomfortable and justify why if your challenged to do more.
At times I capture what people say and these are real life examples of what people have said to me as I pushed for higher performance. Some are funny
People
- ZI got the report just now
- ZWe wait for new resource
- ZMy doctors are travelling
- ZWe spend too much time in operating theatre
- ZMy sales peoples brains are two small for multi products sales
- ZMy doctors are at a conference
- ZCompetition taken our doctors
- ZBonuses were paid
- ZEaster vouchers were paid
- ZI need NFZ income
- ZDr retired
- ZCommunists lost their pensions
- ZPolitics is hard with Doctors
- ZDid right thing at wrong time
- ZI need more time
- ZNeed to pay doctors more
- ZCant raise prices
- ZWe are not a team
- ZHard to recruit dentists
- ZHard to recruit nurses
- ZHard to recruit drs
- ZOur ex employee hurts us
- ZWe don’t pay enough to people
- ZTurnover of people
- ZDoctor loyalty
- ZIllness
- ZI am multi site leader
- ZWrong doctor
- ZVisitors
- ZVisiting
- ZI am tired
- ZLife
- ZFell alseep
- ZSinging
Weather and Season
- ZSun was shinning
- ZSmog
- ZMonsoon
- ZFestivals
- ZWedding season
- ZIt snowed
- ZSand storm in Delhi
- ZHoly communion in may
- ZSo hot customers are not truning up
- ZFlu was flat
- ZJune was very hot
- ZRoads were blocked
- ZIt was raining
- ZWe have floods
Departments
- ZCall centre
- ZMedical centre
- ZAvailability
- ZService issues
- ZLegal did not
- ZMarketing
- ZHR did not recruit the people
- ZIts not my responsibility
- ZIt was invoices from last year
- ZMeetings
Facilities
- ZEquipment breakdown
- ZNo space
- ZMy clinic is in the wrong location
- ZNo Operating Theatre time
- ZPhone dead
Product
- ZPrice
- ZProduct
- ZDated products
- ZLack of product
- ZMedicover did not buy enough benefits
Budget
- ZI dont have budget
- ZThe budget is wrong
- ZPhasing was wrong
Competition
- ZCompetition
- ZCompetition is spending more on marketing
- ZCompetition is bigger
Holidays
- ZBank holidays
- ZSummer holidays
- ZWinter holidays
Future
- ZNext month will be good
- ZMy pipeline is strong
My Favourite
- ZWe have a strategy to develop a strategy
World tradegy
- ZThere is a Corona Virus
Animals
- ZThere are no snakes in the city