People &Stakeholders
We have people and colleagues never staff
or human resources.
Manage your stakeholders
This came out of one of the sessions with a previous group. One of our leaders was talking about managing so many demanding internal customers.
She ran teams that delivered a service to multiple areas. We diagnosed that she focused on managing a very competent and experienced team who may not need the level of attention she gave and spent no time stakeholder managing her customers.
This led to me defining a list of our stakeholder and the outcome I would want in the relationship.
Who are your stakeholders, what relationship outcome do you want?
And what is your plan to get there?
Do you spend any time on it?
Here is mine.
| Who | Outcome |
| Shareholder | You are investable |
| Board | You are the leader we want and believe in |
| Customer | You are my long term partner |
| Medics | I want to work with you |
| Leaders | People want to work for them |
| Managers | People respect them |
| People | They want to build a career here |
| Suppliers |
They want our account and they understand us Our challenges and opportunities Do they advise us |
| Media | We are trusted source of information |
| Government | We are reference for learning & shaping the future |