Customer Servicequotes
“Nobody raves about average”
“Rule #1 Use your good judgment. There will be no additional rules”
“We set the price. The customer sets the value.
“If I go to a restaurant and the food is okay, but the service is great, then I’ll go back. If the food is great but the people aren’t, I won’t go back –and I’m in the cooking profession.”
“Mints on the pillow don’t mean a lot if the bed is not made. Focus on the basics first.”
“Delivering good customer service is business common sense. Your job is to make it common practice.”
“A man without a smiling face must not open a shop”
“You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.”
“Moments of truth tell the tale of success or failure. Every contact with the customer creates a lasting impression- for better or worse. Handle each opportunity with care.”
“To my customer: I may not have the answer, but I’ll find it. I may not have the time, but I ‘ll make it. I may not be the biggest, but I’ll be the most committed yo your success.”
“Understanding thoughtful, conerned. Are these words that customers and co-workers use to describe you.?”
“A satisfied customer is the best business strategy of all.”
“When customers connect with your product, they are interested. When customers connect with your service, hey are appreciative. When customers connect with your experience, they are amazed; they want to repeat the experiemce your provide; they become loyal to your product.”
“Given a choice between a smiling person and one who is frowning, who would you approach?”
“Do what youd do so well, that they will want to see it again and bring their friends.”
“Memorable stories (good or bad) about the things you do are retold from a customer to a potential customer. What kind of stories are being told about you?”
“If you make customer unhappy in the physical world, they might each tell 6 friends. If you make customer unhappy on the Internet, they can each tell 6,000 friends.”
“Washrooms will always tell if our company cares about its customers.”
“Ever wonder why somebody doesn’t do things to make service better in your company? Perhaps you are that somebody.”
“Everyone has an invisible sign hanging from their neck saying: Make me feel important.”
“Pretend your next customer is a mystery shopper ready to reward you with $1000 for providing superior service.”
“Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.”
“Be everywhere, do everything and never fail to astonish the customer.”
“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out , go to work and serve the customer!.”
“Service Recovery to LAST
Listen, Apologize, Solve, Thank “
“One of the deep secrets of life is that all that is really worth doing is what we do for others.”
“The ultimate customer service mantra” Be Valuable”
“Customer satisfaction is worthless. Customer loyalty is priceless.”
“No customer walks into your business, gives you money and then says: Dissatisfy me, please. Aim for 100 % customer satisfaction.”
“Although your customets won’t love you, if you give bad service your competitors will.”
“If your last customer interaction was posted on Facebook, would you feel proud of your performance?”
“Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate, type of activity.”
“Treat every customer as though they were your favorite celebrity, hero, friend, neighbor or your grandma.”
“Be thankful for customers who complain. You still have the opportunity to make them happy.”
“Don’t fix the blame. Fix the problem.”
“If you ‘re not serving the customer, you better be serving the person who is.”
“To connect with new customers don’t try to get inside their heads. Get inside their hearts. Create an emotional connection.”
“Commit yourself to performing one ten-minute act of exceptional service per day and to inducing your colleagues to do the same. In a 100-person outfit, taking into account normal vacations, holidays, etc., that would mean 24,000 new courteous acts per year. Such is the stuff of revolutions.”
“If I pick up a ringing phone, I accept the responsibility to ensure a caller is satisfied, no matter what the issue.”
“Arose on time is far more valuable than a $1000 gift that’s too late.”
“The goal as a company is to have customer service that is not just the best, but legendary.”
“Superior service is a day to day, person by person challenge. Today is the day the challenge is yours.”
“Three Rules of Service Recovery
1. Do it right the first time
2. Fix it if it fails
3. Remember: there are no third chances”
“Great Service is Great Theater. Perform it like you mean it.”
“In the end, teh only perspective that matters is the customer’s.”
“If your business cannot pledge: satisfaction guaranteed or your money back, then something is broken. Fix it”
“Unless you have 100 %customer satisfaction, you must improve.”
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere elese.”
“Thank you very much” These are the four most important words you can say or will ever hear.