Leadershipcompetences
Do you have them ?
Managers need to respond effectively to a variety of different and changing conditions by having a wide range of possible responses, as well as the experience / wisdom to know how and when to apply them. Dependant on the scope of given managerial role and its context (i.e. business and organizational demands and challenges) managers may need to poses and demonstrate various set of skills.
TRANSACTIONAL
Leadership Profile
- Skills:
- EDevelops Business Plans and Business Cases
- EManages Performance of People and Team
- EKnows and Understands Business Operating Models
- EUnderstands our Financials
- EDrives Efficiency
- EKnows our Markets
- EKnows our Customers
- EMakes it Happen
TRANSFORMATIONAL
Leadership Profile
- Skills:
- EKnowns Oneself
- E Engages & Collaborates with our People
- EDevelops Potential
- ECommunicates Effectively
- EManages Complexity
- E Champions Change
- E Manages Risks
- E Demonstrates Agility
- ECreates a Positive Energy
INNOVATIVE
Leadership Profile
- Skills:
- E Maintains In-Depth Market Intelligence
- E Develops an Effective Network
- EMaintains ‘Always Moving Forward’ Mindset
- E Makes a Difference
- E Analyses possible new business areas
- E Embraces New Ideas and Solutions
- E Evolves Leadership Style
TRANSACTIONAL Leadership
Develops Business Plans and Business Cases
Manages Performance of People and Team
Knows and Understands Business Operating Models
Understands our Financials
Drives Efficiency
Knows our Markets
Knows our Customers
Makes it Happen
Expected behaviours
Provides carefully researched evidence in support of a business case/plan.
Is able to complete a robust financial analysis in support of a business case/plan.
Is able to present a compelling business case/plan.
Is able to complete a robust financial analysis in support of a business case/plan.
Is able to present a compelling business case/plan.
Has a strong understanding of the KPIs and required performance standards of his/her function.
Sets ambitious but SMART goals and targets for all his/her team members.
Actively manages how each member of his/her team takes responsibility and contributes to his/her functions’/teams’ performance.
Frequently provides his/her people with developmental feedback.
Frequently provide his/her people with recognition for a job well done.
Actively encourage his/her people to give him/her feedback on his/her performance.
Sets ambitious but SMART goals and targets for all his/her team members.
Actively manages how each member of his/her team takes responsibility and contributes to his/her functions’/teams’ performance.
Frequently provides his/her people with developmental feedback.
Frequently provide his/her people with recognition for a job well done.
Actively encourage his/her people to give him/her feedback on his/her performance.
Can describe how the Medicover business operates.
Knows the types of services we provide and to whom.
Is able to articulate the process flow from a customer request to service provision.
Can articulate the pros and cons of different Operating Models.
Knows the types of services we provide and to whom.
Is able to articulate the process flow from a customer request to service provision.
Can articulate the pros and cons of different Operating Models.
Understands Medicover’s financial reporting system.
Is able to describe how Medicover generates revenue and makes a profit.
Can explain basic financial terms, such as: types of costs, revenues, operating margin, EBIDTA, EBIT, Capex, ROI, NPV, IRR.
Knows how his/her function contributes to the financial success of Medicover.
Actively manages the finances of his/her function.
Is able to describe how Medicover generates revenue and makes a profit.
Can explain basic financial terms, such as: types of costs, revenues, operating margin, EBIDTA, EBIT, Capex, ROI, NPV, IRR.
Knows how his/her function contributes to the financial success of Medicover.
Actively manages the finances of his/her function.
The processes within his/her function are mapped and owned.
Within his/her function they seek to continuously improve their processes and increase their efficiency.
Within his/her function they seek to continuously improve their processes and increase their efficiency.
Is knowledgeable about the healthcare sector and has deep insight in the area I operate in.
Actively keeps up to date with how changes (i.e. legal, political, technological, competitive) in the healthcare sector affect Medicover.
Has a good understanding of the specific reality of the healthcare sector in his/her region (i.e. city, region, country/countries - depending on the scope od responsibility).
Actively keeps up to date with how changes (i.e. legal, political, technological, competitive) in the healthcare sector affect Medicover.
Has a good understanding of the specific reality of the healthcare sector in his/her region (i.e. city, region, country/countries - depending on the scope od responsibility).
Understands his/her clients’ needs (internal or external – which ever applies).
Actively seeks feedback from his/her clients on a regular basis, in every possible way.
Is recognised as having a strong customer focus.
Actively seeks feedback from his/her clients on a regular basis, in every possible way.
Is recognised as having a strong customer focus.
Takes full accountability for achieving the business results of his/her team.
Works hard and effectively.
Is personally involved in ensuring that his/her team’s activities are completed effectively.
Does not ask others to do what he/she is not identified with.
Works hard and effectively.
Is personally involved in ensuring that his/her team’s activities are completed effectively.
Does not ask others to do what he/she is not identified with.
TRANSFORMATIONAL Leadership
Knows Oneself
Engage & Collaborates with our people
Develops Potential
Communicates Effectively
Manages Complexity
Champions Change
Manage Risks
Demonstrates Agility
Creates a Postitive Energy
Expected behaviours
Is recognised as someone with a high degree of self-awareness.
Has a good understanding of his/her strengths and weaknesses.
Has a good understanding of his/her strengths and weaknesses.
Is recognised as a strong team player.
Engages at a personal level with all people, regardless of their seniority/level in the organisation.
His/her colleagues would describe him/her as someone who is trustworthy.
Seeks to collaborate with his/her colleagues, rather than compete with them.
His/her colleagues and team members welcome feedback from him/her.
Encourages feedback from his/her colleagues and team members.
Engages at a personal level with all people, regardless of their seniority/level in the organisation.
His/her colleagues would describe him/her as someone who is trustworthy.
Seeks to collaborate with his/her colleagues, rather than compete with them.
His/her colleagues and team members welcome feedback from him/her.
Encourages feedback from his/her colleagues and team members.
Creates learning opportunities for his/her people, encouraging them to move outside of their comfort zones.
Identifies people who can make a significant positive impact to Medicover.
Actively supports high potential people to achieve their full potential.
Identifies people who can make a significant positive impact to Medicover.
Actively supports high potential people to achieve their full potential.
Is recognised as being an engaging presenter.
Is effective at communicating on a one to one/small group basis.
Is effective at communicating with large groups.
Is able to communicate complex topics in a manner that can easily be understood.
Is effective at communicating on a one to one/small group basis.
Is effective at communicating with large groups.
Is able to communicate complex topics in a manner that can easily be understood.
Deals effectively with situations that are ambiguous and/or volatile.
Effective at balancing the needs of multiple, even contradictory, performance and stakeholder requirements.
Effective at balancing the needs of multiple, even contradictory, performance and stakeholder requirements.
Can manage emotional impact change can have on people.
Communicates changes in a manner that engages people.
Whenever possible - actively involves people in changes that impact them.
Supports and challenge people to embrace change and adjust their behaviours when required.
Communicates changes in a manner that engages people.
Whenever possible - actively involves people in changes that impact them.
Supports and challenge people to embrace change and adjust their behaviours when required.
Identifies risks that could impact on his/her function.
Measures the impact of risks on his/her function.
Effectively manages risks on his/her function.
Measures the impact of risks on his/her function.
Effectively manages risks on his/her function.
Is flexible and thrive in a complex, changing and fast-paced environment.
Learns quickly, grasping both the essence and the underlying structure of new situations.
Acts with purpose, making effective decisions quickly, even with incomplete information.
Learns quickly, grasping both the essence and the underlying structure of new situations.
Acts with purpose, making effective decisions quickly, even with incomplete information.
Colleagues recognise that he/she creates an environment within his/her function that people thrive in.
People enjoy working within his/her function and actively look forward to turning up for work.
As much as possible, he/she ensures that stress does not overwhelm any of his/her people.
People enjoy working within his/her function and actively look forward to turning up for work.
As much as possible, he/she ensures that stress does not overwhelm any of his/her people.
TRANSACTIONAL Leadership
Inspirational and Visionary
Maintaining In-Depth Market Intelligence
Develops and Effective Network
Maintains 'Always Moving Forward' Mindset
Makes a Difference
Analyses possible new business areas
Embrace New Ideas and Solutions
Evolves Leadership Style
Expected behaviours
Inspires his/her people to believe the sky is the limit.
Creates a compelling vision for his/her people.
Enables his/her people to engage themselves in making the vision the reality.
Creates a compelling vision for his/her people.
Enables his/her people to engage themselves in making the vision the reality.
Within Medicover, is recognised as an expert in the healthcare industry.
Has a deep understanding of the healthcare sector in his/her region/area.
Has a detailed knowledge of the service needs of his/her customers (internal or external, which ever apply).
Has a deep understanding of the healthcare sector in his/her region/area.
Has a detailed knowledge of the service needs of his/her customers (internal or external, which ever apply).
Has a strong network of community of entrepreneurs outside Medicover, who can inspire and support him/her
Collaborates with people in his/her network to add value to the Medicover business.
Collaborates with people in his/her network to add value to the Medicover business.
Takes a long term, strategic perspective in leading his/her function.
Anticipates how changes in the healthcare sector will impact on his/her function.
Ensures that his/her function builds capacity for the long term.
Anticipates how changes in the healthcare sector will impact on his/her function.
Ensures that his/her function builds capacity for the long term.
Asks questions to challenge how we do things around here.
Always seeks for improvement and ways to do things in a better way
Encourages others to seek for improvement and ways to do things in a better way.
Always seeks for improvement and ways to do things in a better way
Encourages others to seek for improvement and ways to do things in a better way.
Actively looks to identify potential new opportunities, taking account of market intelligence.
Engages with all relevant stakeholders to exploit new opportunities.
Develops well researched business cases to enable Medicover to make effective investment / business decisions.
Engages with all relevant stakeholders to exploit new opportunities.
Develops well researched business cases to enable Medicover to make effective investment / business decisions.
Actively looks for ideas and solutions to meet our customers’needs.
Actively looks for new ideas of products and services that extend our products and services into new areas.
Sees mistakes and failures as an opportunity to learn, not to apportion blame.
Keeps up to date with technological developments in the Health Sector.
Knows how our competitors are developing their products and services.
Ensures we learn from Health experts outside of Medicover to enable us to keep at the forefront of our sector.
Actively looks for new ideas of products and services that extend our products and services into new areas.
Sees mistakes and failures as an opportunity to learn, not to apportion blame.
Keeps up to date with technological developments in the Health Sector.
Knows how our competitors are developing their products and services.
Ensures we learn from Health experts outside of Medicover to enable us to keep at the forefront of our sector.
Makes time for his/her own personal development and learning.
Regularly discusses his/her personal development with his/her manager.
Pushes himself/herself outside his/her comfort zone in order to learn.
Reflects on new situations that he/she encounters in order to ensure he/she learns from them.
Regularly discusses his/her personal development with his/her manager.
Pushes himself/herself outside his/her comfort zone in order to learn.
Reflects on new situations that he/she encounters in order to ensure he/she learns from them.